At Lamonte, we prioritize your satisfaction and are committed to providing top-tier products and a seamless shopping experience. We understand that sometimes returns are necessary, and we have designed our return policy to be as straightforward and convenient as possible.

Return Eligibility Criteria

To ensure the quality of your returns, items must be in their original condition. This includes:

• Unworn, unused, and undamaged products.

   

• Items must be in the original packaging, with all labels and tags intact.

   

• A receipt or proof of purchase is required for an efficient return process.

   

How to Request a Return

If your item meets the return eligibility, please reach out to our customer support team at hey@bylamonte.com. Once we review and approve your return, we will provide you with a return authorization and instructions for sending the item back.

Please ensure the item is returned to the following address:

Georgioy Anastasioy 15,
3070 Lemesos, Cyprus

Note: Returns sent without prior approval will not be processed.

Return Procedure

Upon authorization of your return, we will provide a return shipping label along with detailed instructions for returning the product. It is important to follow these steps carefully to ensure that your return is handled properly.

Customer Support Assistance

Our customer support team is always ready to assist you with any questions or concerns regarding your return. For any inquiries, please don’t hesitate to contact us at hei@lamonte.com. We are here to guide you through every step of the process to ensure a smooth experience.

Damaged, Faulty, or Incorrect Items

In the rare case that you receive a damaged, faulty, or incorrect item, please contact us immediately. We are fully committed to resolving any issues and ensuring that you receive a replacement or appropriate solution in a timely manner.

Exceptions to Our Return Policy

Some items are not eligible for returns. These include:

• Perishable goods such as food or flowers

   

• Custom-made or personalized items

   

• Hygiene-related products (e.g., opened cosmetics, personal care items)

   

• Hazardous materials or flammable liquids

   

If you are unsure about whether an item qualifies for a return, please reach out to us before sending it back.

Sale Items and Gift Cards

Please note that sale items and gift cards are not eligible for return or refund.

Refund Process

Once we have received and inspected your returned item, we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to complete the transaction.

Post-Refund Support

If you haven’t received your refund after 15 business days from approval, please contact us at hei@lamonte.com for assistance. We will help resolve any issues promptly.

At Lamonte, our commitment to you is unwavering. We are dedicated to ensuring that your experience with us remains enjoyable and hassle-free. If any issues arise, we’ll handle them professionally, aiming to meet your expectations.

Thank you for choosing Lamonte. We truly hope that your purchase brings you lasting satisfaction and joy.